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Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think the answer is to switch to Zoom, or buy a window$ laptop :)
Ive noticed this too, Teams performance is poor, video laggy and poor quality and yet its hogging 65-85% of my CPU.
Not sure M$oft care tbh
Microsoft... Are you going to fix this issue...?
Teams literally kills my Macbook Pro when its running on any type of conference call!
Microsoft Teams Version: 1.3.00.33671 Last updated on 15th January 2021.
Microsoft Teams Helper (Renderer) eats up 80% of CPU!
MBP Pro - 3.1 GHz Dual-Core Intel Core i7 - Big Sur!
May try Parallels or Bootcamp!
is it possible to get that version downloaded?
it seems the difference is the abiltiy to use the virtual background, which I don't need.
Sometime over Christmas / New Year I feel the situation has been improved. Currently running Teams 1.3.00.24758 and it's consuming about 60% CPU for a videocall which is not as good as Zoom, but better than before when it would bring my entire system to a crawl.
Only fix is to not use a Mac.
There are 2 User Voice feedback items running on Teams poor performance for the last 2 years. Its unlikely to be fixed after that period of time. Only suggestion is to use a windows PC instead unfortunately.