This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This issue still exists in the latest version of Teams - 1.3.00.24758
Always high CPU levels directly when having an active video conference or sharing screen...
Same issue here. Until a fix is released, use the web version which runs smoothly - not ideal, but a good workaround.
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Second that question. My 2017 MacBook Pro gets burning hot whenever I use MS Teams app, which I'm using daily for work. Very interested in the answer to this question.
Same for me.
Interestingly it was fine yesterday before I chose the 'open in a new window' feature, though this in itself didn't seem to perform an upgrade:
You have Microsoft Teams Version 1.3.00.18164. It was last updated on 24/08/2020.
I'm having this exact same issue, coupled with not being able to share my screen and audio hanging.
Also having these issues :)