MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-09T09:26:50+00:00

    I figured out, it is the background image that causes this issue. When switched off, I do not see the issue again.

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  2. Anonymous
    2021-01-29T06:48:29+00:00

    Same here !!!

    MacBook Air 2015 - Big Sur 11.1 

    Always the latest Teasm Version ;-) 

    Camera on and Desktop sharing kills my i5 CPU completely

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  3. Anonymous
    2021-01-22T18:44:15+00:00

    Microsoft, I have the same issue. 

    Running 1.00.324758 

    Please don't respond with run it in the browser. It also runs slowly.

    I have to run it in something other than Safari, such as Chrome, because Teams doesn't run in Safari, the app has to be downloaded. 

    Teams is used by Partners in Health to support over 1000 people working remotely on the Covd 19 response. I really think Microsoft would do better than this. thank you

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  4. Anonymous
    2020-12-04T08:46:01+00:00

    For me it is around 60% CPU with Video and around 30% voice only. Very odd and anoying.

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  5. Anonymous
    2020-12-04T08:36:20+00:00

    Or Microsoft is simply looking for another big fine from the EU for taking advantage for MS platforms over OSX by not fixing serious issues?

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