MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-18T15:33:37+00:00

    As an update, I haven't had any issues since.  So, someone at MS knows the fix or has a very good idea about it.  

    Log the support ticket, take their phone call when they reach out and do a screen share with them to show what is happening.

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  2. Anonymous
    2020-11-09T18:49:21+00:00

    I have the same issues. 2019 MacBook Pro 13, quad 1.7 and it heats up to over 95c. Please fix it, its ridiculous.

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  3. Anonymous
    2020-10-13T00:59:46+00:00

    Teams on Mac is unusable really, as soon as I do a call my CPU goes to 100% and my macbook becomes unresponsive... and I have a macbook prod 16"  2.3 GHz 8-Core Intel Core i9.

    Please MS fix this!

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  4. Anonymous
    2020-10-08T22:59:57+00:00

    Teams is quite poor quality these days affecting calls going all jittery as it consumes high amounts of CPU.

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  5. Anonymous
    2020-09-29T07:11:35+00:00

    same was reported years ago: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36387562-mac-teams-helper-takes-up-too-much-cpu-and-makes?page=14&per\_page=20

    same issue affects skype as well.

    what is MS doing to resolve that issue?

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