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Hi,
When I get a link in an e-mail on my Mac (using outlook as e-mail client), neither Safari nor Chrome recognize that I have the desktop app installed and I can only view using the web app. Any ideas on how to solve this? My IT department is no help on this. I have reinstalled Teams multiple times, rebooted, etc.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
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I also have the same problem and it is very annoying.
The link only takes me to the Safari web-page and never opens the app.
Meeting invites works fine, but access to Teams sites (files) does not work.
I have exactly the same problem, can anybody give us some solution, please?
ML
I am having the very same issue.
> May I know whether this issue happened with any other users in your organization?
This with someone in my organisation. We're even in the same team.
> could you please share us with an example detailed screenshots which you are facing about this issue so that I can do some test on my side and further assist you?
In the case of the Edge browser, it is just opening the teams web interface. But Safari is weird:
Note how the tab says it's an error, but the actual page says "you can use it" but you can't because there is no link to take you to where you were going to go. Clicking on the "Download App" button does nothing. Perhaps because I already have the app installed? But it doesn't open the app either.
In both cases (Edge and Safari) I have no way of opening the link in the Teams app.
Best regards,
Christoph
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The thing that makes me a little mad about this is that if you uncheck the "Prevent cross-site tracking" option like the page tells you to, you can then load the page without incident. If I recheck the "Prevent cross-site tracking" option it immediately stops working.
However.... If I click then "view in Sharepoint" option I can view the entire site and it's content with the "Prevent cross-site tracking" option still checked -- both in Sharepoint AND in Teams.
I'm aware that not all cross-site tracking is terrible in nature, but.... this seems like it could be an easy fix if it's already working in Sharepoint and loading the Sharepoint site once keeps it working (from links in my email), no?