Opening Teams app using link on a Mac

Anonymous
2020-04-07T12:31:28+00:00

Hi,

When I get a link in an e-mail on my Mac (using outlook as e-mail client), neither Safari nor Chrome recognize that I have the desktop app installed and I can only view using the web app.  Any ideas on how to solve this?  My IT department is no help on this.  I have reinstalled Teams multiple times, rebooted, etc.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

61 answers

Sort by: Most helpful
  1. Anonymous
    2022-04-22T07:05:10+00:00

    I have the same issue on Mac - all working fine until about a week ago. Uninstalling and re-installing the Teams app has made no difference. Nor has clearing the Identities Cache using the instructions provided in another thread on this issue. I need a fix quickly as most of my clients use MS Teams as their default.

    Someone from Microsoft... please help!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2022-04-13T18:53:26+00:00

    The fact is that paying customers need to punish Microsoft for ignoring defects like this. We PAY for Microsoft's service, and it's broken. Therefore I'm going to direct our company to stop paying until it's fixed.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-04-13T16:10:51+00:00

    Not if a user doesn't have Chrome installed. Safari is the Mac browser. This concept of 'Try another browser' is never a solution for a user, it's a goal for the developer.

    I can't get many Mac users to install Chrome as an MSP, and that's their choice.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-04-13T15:59:42+00:00

    I have a new up-to-date Macbook Pro and I ran into this exact problem today. Up until this afternoon, when I clicked on a Teams invitation in the agenda the Teams app opened without any problem. Now when I click on a Teams invitation in the agenda, Safari opens up with three options: 1. install teams, 2. continue in browser, 3. open Teams-app. Nothing happens when I click on 3. I can use Teams in the browser (option 2) but then miss important features such as sharing my screen and blurring my background. Apple support was actually quite helpful in leading me to this page. Rather bizarre that MS is not helpful at all in this matter.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2022-04-07T20:37:36+00:00

    It would be really terrific if someone from Microsoft would actually RESPOND to this. A bunch of "me too" posts are a waste of my time and attention. I believe this is being caused by some global default setting in macOS, but I don't know yet where to look. If I figure it out, I will post the solution here.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments