No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

98 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-18T09:47:30+00:00

    Had the same problem for some days now. Solved it by simply changing the output volume in device settings. It seems to me as if the audio output on my headphones on the Teams side was somehow muted, although it did not show.

    I'm working with Bose QC 35II. A Logitech H650e worked properly all the time.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-22T20:06:48+00:00

    You more than likely need to update the drivers for you Plantronics headset. March 2020 Plantronics issued a new update to work with Teams. This is more than likely not a Teams issue. Plantronics needs specific drivers to work with Teams.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-24T09:41:06+00:00

    I have the same issue. I do a test call and everything works OK but, in a live call, there is no sound. I use Teams for work and they use a VDI (Horizonware). I usually end up dropping out of the VDI and connecting to Teams directly. This means Teams works but I lose the ability to look at documents etc in the work environment.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-27T16:37:38+00:00

    I have this issue too with a customer. She will join a meeting even with a microphone and camera but sound will not play out of the laptop speakers. The only way I've found to get it to work is keep toggling between audio devices until it decides it wants to play audio. Very frustrating.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-03-12T23:26:01+00:00

    This is a common issue for many users.  We had a multiple person call across 3 countries and companies this week.  The original invite was for a Teams video call from one of the corporations.  With no sound heard by myself, I had to quickly boot up and send around a Zoom call link.  We all bailed on the Teams call and went to Zoom that worked flawlessly, as always.  

    This issue needs to be diagnosed and fixed by MSFT if Teams is going to be a viable conferencing platform.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments