No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-10-25T10:38:21+00:00

    Again I think that's the issue EricF3_UB had/has, the original reported issue hasn't reoccurred at the company I work out for about 4 months now.

    The original issue was Teams external meetings crashing out the audio driver of the device as opposed to no sound in Teams.

    Sadly the company I work at wants to build company comms around this piece of software which has proved troublesome since it was brought out.

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  2. Anonymous
    2022-10-26T15:38:58+00:00

    I have been recently having this problem, at least in my case its due to me disabling the Hands-Free device for my headphones as it causes issues in most other apps and has a much lower bandwidth and therefore quality. It seems teams continues to try and use this device during calls/meetings despite it being disabled. The work around is to disable the Handsfree Telephony from the blue tooth device itself:

    https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c

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  3. Anonymous
    2022-10-28T10:11:07+00:00

    This helped me find what worked for me - go into settings, select system, then sound, then manage sound devices. Then make sure your system speaker (mine is Realtek(R) Audio) is selected, click on it, hit test sound - you should note hear this sound - then click disable and then re-enable and test again. Worked for me twice now.

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  4. Anonymous
    2022-10-28T19:46:47+00:00

    All I think this is due to a default option during recent updates:
    https://learn-attachment.microsoft.com/api/attachments/8e0d73f1-47eb-4215-8d07-a45ba64620a0?platform=QnA Defaulted back to "Don't Use Audio" during join meeting pop-up

    I can't seem to find this anywhere else, only during the join meeting steps- Must set back to your preferred audio device.

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  5. Anonymous
    2022-11-10T12:36:18+00:00

    Also got a similar issue up until a couple weeks ago I could join a call and have the sound come out of my headset and radio/spotify continue to play out of my wireless speaker.

    Now when I join the call I have no sound of anything. If I change the settings I can get the call audio, but not the media audio through any device.

    As soon as I leave the call, the media audio returns. Confused.

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