No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-06-23T09:11:27+00:00

    The devices are NOT available whilst the audio driver is crashed out. The only thing that fixes the issue is troubleshooting the sound driver and forcing Windows to reload it. Not much use when users aren't local administrator of their machines.

    How can someone select a device if no devices are available and the audio selection screen is greyed out?

    I don't think you are having the same issue that some of us are having.

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  3. Anonymous
    2022-08-18T08:52:38+00:00

    same issue, its a software bug!

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  4. Anonymous
    2022-09-06T19:00:07+00:00

    I have tried every option listed for the past year and a half and its the same no audio. Sadly there is one team chat that we always have to meet up in. But then if we invite an outside guest to that same chat then its is a grab bag if they will have audio or not.

    One on one chats have no audio throughout our whole license.

    The only way it seems to work one on one is if one of the users is using a mobile device more specifically a cell phone.

    Microsoft Please help!!!!!! When is updated coming to fix this?

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  5. Anonymous
    2022-09-06T19:10:02+00:00

    I found the issue often occur after I answered a team call on my cell phone. Then, my laptop team will loose sound. Only solution is to reboot the laptop and rejoin the team. The sound will come back.

    By the way, log-off and re-log in team does not help. And no setting changes will help. Only solution is to reboot.

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