No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-06-02T18:07:55+00:00

    Hi I don't know if this is answered for people but what worked for me was...

    After clicking the link to join the meeting "Choose video and audio options" appeared

    Under "Computer Audio"

    I went down to "Custom Set up" and selected the the little audio mixer bars on the right

    Then I selected "Speakers" and I chose the correct speaker option in the pull down menu.

    I closed the "Custom Set up" window and

    I left the "mic" on and then muted the mic once I was in the meeting.

    Hope this helps!

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  3. Anonymous
    2022-06-05T10:27:08+00:00

    The problem is ALL audio options are greyed out whilst the audio driver is crashed out (red cross on speaker icon in system tray), so changing options etc isn’t possible.

    Another workaround besides stripping the software off and renaming any config folders in the user profile is to start the meeting on another device and then transfer to the affected device.

    However for a user at home on a laptop without Teams on their phone or another device (such as in my case) the workaround isn’t possible.

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  4. Anonymous
    2022-06-09T09:15:13+00:00

    Unfortunately just had this issue again. Luckily this time I was able to jump straight on and put the admin prompt in for the audio driver troubleshooting which then reloaded the driver and the red cross went away and the audio options could then be loaded.

    This hasn't happened for weeks so I had hoped it was resolved but clearly not.

    I just wish Microsoft would work towards a fix for this!

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  5. Anonymous
    2022-06-22T19:21:16+00:00

    Same problem and the issue is that Windows and Teams do not necessarily match selected audio devices - that is, you may set it in Teams and get no audio output since Windows is defauting to something different. Here's the check/solution that worked for me when I didn't have audio in a large group meeting:

    Step 1

    Open Teams>Settings>Devices and select the audio device you want. This probably won't solve the problem but select the device you want to use anyway. I couldn't hear anything no matter what device I selected (don't waste your time updating audio drivers).

    Step 2

    Type "Sound" into the Windows search bar (typically lower left on your main screen) and select "Sound Settings" from the list provided (or find it from Windows settings - the "gear" icon). You'll likely notice the "output device" dropdown box is not the same as what you selected from Teams. In my instance the audio device was (randomly?) set to "NVIDIA High Definition Audio", which is completely different than the headset I always use and never change from. Make the Windows setting match the teams setting. This immediately returned full audio to my headset.

    Step 3

    Wonder why this isn't solved for a flagship product.

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