No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-06-05T10:27:08+00:00

    The problem is ALL audio options are greyed out whilst the audio driver is crashed out (red cross on speaker icon in system tray), so changing options etc isn’t possible.

    Another workaround besides stripping the software off and renaming any config folders in the user profile is to start the meeting on another device and then transfer to the affected device.

    However for a user at home on a laptop without Teams on their phone or another device (such as in my case) the workaround isn’t possible.

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  3. Anonymous
    2022-06-02T18:07:55+00:00

    Hi I don't know if this is answered for people but what worked for me was...

    After clicking the link to join the meeting "Choose video and audio options" appeared

    Under "Computer Audio"

    I went down to "Custom Set up" and selected the the little audio mixer bars on the right

    Then I selected "Speakers" and I chose the correct speaker option in the pull down menu.

    I closed the "Custom Set up" window and

    I left the "mic" on and then muted the mic once I was in the meeting.

    Hope this helps!

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  4. Anonymous
    2022-05-11T09:13:07+00:00

    It would appear stripping Teams off and renaming the folders in the AppData > Local & Roaming and then re-installing has cleared this error.

    It was still just with this one company's Office 365 tenancy. Other external suppliers never had the issue.

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  5. Anonymous
    2022-04-27T20:25:14+00:00

    I have the same from time to time. After reboot, it works. After a few meetings, no more sounds again.

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