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Hello,
I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?
Thank you in advance!
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi C0410,
Thanks for the reply. Yes, please reinstall the latest version device drivers to check this issue.
You may also try to troubleshoot this issue via using different device (e.g. external USB speaker) to see whether the problem still occurs.
Best regards,
Shyamal
Thank you for your reply! I use internal speakers (Realtek R Audio). I have already tried making a test call and it worked fine (I only encounter the problem in a Meeting). I have also tried managing the Audio Settings but the speaker was already selected. I will try to reinstall the drivers and come back with an update.
Hi C0410,
May I know whether you are using built-in internal or external audio/cam device?
Have you tried to uninstall and then reinstall the latest version of audio/video device drivers to check this issue?
You can try test call to check whether your mic, speaker, and camera are working correctly. See under Make a test call
You may also check your speaker, cam settings when you’re in a meeting, select More options … button > Show device Settings gear button in your meeting controls. For your reference: Manage audio settings in a Teams meeting
Moreover, you may refer to the article to check whether your device is qualified/certified device for Teams client. For your reference: Microsoft Teams certified devices
Your time and understanding will be highly appreciated.
Best regards,
Shyamal