No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-09-29T09:02:10+00:00

    I am also having the same issue. It is wide spread across multiple users/PC's within a school. I tried disabling the new meeting experience but this hasn't solved it in our environment. 

    Another forum mentioned it was because the 'host' was using the owa version or the installed app and the users with the issue was using the opposite. But i ruled this out by everyone using owa version with the same issues. So this may help some of you?

    Has anybody else got any other workarounds/fixes that works for them?

    Thanks, 

    Tom.

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  2. Anonymous
    2020-09-25T15:54:42+00:00

    I've found by turning off the "new meeting experience" within the Teams settings allows for audio in meetings. So it's not exactly a fix but a workaround by removing an included feature that may be turned on by default.

    It's definitely an issue with the app itself and not with audio drivers, usb peripherals (like headsets), or anything outside of Teams. What I suspect is happening is when Teams creates the meeting in a new window, it doesn't transfer or enable audio output to the new window.

    We have the same problem!

    What was your solution?

    Tanks

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  3. Anonymous
    2020-09-24T14:23:42+00:00

    I've found by turning off the "new meeting experience" within the Teams settings allows for audio in meetings. So it's not exactly a fix but a workaround by removing an included feature that may be turned on by default.

    It's definitely an issue with the app itself and not with audio drivers, usb peripherals (like headsets), or anything outside of Teams. What I suspect is happening is when Teams creates the meeting in a new window, it doesn't transfer or enable audio output to the new window.

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  4. Anonymous
    2020-09-24T13:45:03+00:00

    did your issues solved i have the same problem. can you help me to know how to fix it.

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  5. Anonymous
    2020-09-21T20:59:47+00:00

    I have the same issue with a wireless headset (Plantronics D100-M). It shows as the audio device in the Teams session, but there is no audio. My wired Plantronics headset Blackwire C2200-M) works fine, though. The wireless headset works without problems in Skype and any other app that requires audio.

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