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Hello,
I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?
Thank you in advance!
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
If you don't have sound in a meeting you can first check your device settings in a meeting, it's possible that the sound sent to your headphones is turned off.
I have the same issue, there is no problem with my drivers or the version of teams that I am using but I am unable to hear my instructors when I use the teams app. It advertises a better user experience to use the app, but I always have to end up switching to the web version because that is the only place where the audio works. Very disappointed in the advertisement of a better user experience when all it does is cause more problems. Also disappointed in Microsoft for taking almost a year to solve this problem with no solution still
We had a similar issue. The presenter had other monitors attached to their laptop. When they shut off the additional monitors, the audio would work.
people in my firm also have this issue on a regular basis.
Has the Microsoft support team members provided a recommended solution to this common problem? I noticed they bailed on the conversation when their proposed solutions (external to Microsoft) did not provide any help. Very clearly an internal Teams issue as many people are experiencing the same symptoms....no Teams audio but external audio is working.