No sound when entering a Meeting on Teams

Anonymous
2020-05-21T10:21:34+00:00

Hello,

I have observed on numerous occasions that when I enter a Meeting on the Microsoft Teams Windows app (with my Mic and Camera off, because it is university related and someone else is presenting) I can't hear anything. It doesn't happen all the time. I have tried entering the Meeting again and sometimes it works and I can hear. I have also opened the Volume mixer and that was not the issue (the Meeting was note muted). I even tried reinstalling the App. This only happens in a Meeting, not a private call with someone else and only on the Windows app, not the browser. I would like to use the App though, so does anyone know how I can solve this?

Thank you in advance!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2021-02-24T09:41:06+00:00

    I have the same issue. I do a test call and everything works OK but, in a live call, there is no sound. I use Teams for work and they use a VDI (Horizonware). I usually end up dropping out of the VDI and connecting to Teams directly. This means Teams works but I lose the ability to look at documents etc in the work environment.

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  2. Anonymous
    2021-02-22T20:06:48+00:00

    You more than likely need to update the drivers for you Plantronics headset. March 2020 Plantronics issued a new update to work with Teams. This is more than likely not a Teams issue. Plantronics needs specific drivers to work with Teams.

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  3. Anonymous
    2021-02-18T09:47:30+00:00

    Had the same problem for some days now. Solved it by simply changing the output volume in device settings. It seems to me as if the audio output on my headphones on the Teams side was somehow muted, although it did not show.

    I'm working with Bose QC 35II. A Logitech H650e worked properly all the time.

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  4. Anonymous
    2021-02-17T16:03:22+00:00

    I've had this problem intermittently.  Today I was able to solve it by going into clicking on my profile picture, selecting Settings/Devices, and then clicking on "Make a test call".

    The first time I made the test call, I could hear the test going fine so I aborted it before it finished and resumed my original call.  Teams got connected to my speakers so I could hear everything, but I also had a continuous 'incoming call' notification sound going as well.  So I repeated the procedure to make a test call, this time letting the test finish normally (it took 15-20 sec).  When I again resumed my original meeting, the sound was fine.

    I hope this helps!

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  5. Anonymous
    2021-02-09T13:51:52+00:00

    I am having the same issue. I have no system audio when I join a meeting but when I leave everything comes back. I seem to have sounds for the teams app when I enter and leave. This occurred for me when using the app as well as trying to join from the browser. My drivers are updated and I don't have this issue with any other program

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