Teams Error - "We're sorry -- We've run into an issue"

Hi,

I removed the files mentioned by Sylvie but the issue was still there.

But then I noticed that some files inside the %appdata%\Microsoft\teams\ folder

have the timestamp updated so I additionally removed all those files:

SquirrelTelemetry.log

preauth.json

watchdog_12.json

media-stack

watchdog_14.json

settings.json

TransportSecurity

Cookies-journal

Cookies

logs.txt

Network Persistent State

QuotaManager

QuotaManager-journal

desktop-config.json

storage.json

and after that I was able to log in.

Kind Regards

Jan

Hi GeorgeRoberson,

Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.

If the problem persists, you can try to clear Teams cache to see if it can help:

1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process.

2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

3.  Once in the directory, you’ll see a few of the following folders:

========================================================

 a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

    *   %appdata%\Microsoft\teams\application cache\cache

 b.  From within ‘Blob_storage’, delete any files that are located in here if any.

    *   %appdata%\Microsoft\teams\blob_storage

 c.  From within ‘Cache’, delete all files.

    *   %appdata%\Microsoft\teams\Cache

 d.  From within ‘databases’, delete all files.

    *   %appdata%\Microsoft\teams\databases

 e.  From within ‘GPUCache’, delete all files.

    *   %appdata%\Microsoft\teams\GPUcache

 f.  From within ‘IndexedDB’, delete the .db file.

    *   %appdata%\Microsoft\teams\IndexedDB

 g.  From within ‘Local Storage’, delete all files.

    *   %appdata%\Microsoft\teams\Local Storage

 h.  Lastly, from within ‘tmp’, delete any file.

*   %appdata%\Microsoft\teams\tmp

====================================================

Once the cleanup is finally completed, you can now restart Teams and check the results.

 

Best Regards,

Sylvie

Hey Sylvie, i tried the instructions you mentioned but I still couldn't resolve the issue do you have any other way to make it work it would be really appreciated.

thankyou,

Priyansh

This (deleting everything under %appdata%\Microsoft\Teams) worked for me. The selective deletion did not work, but deleting everything did work. I had to close Outlook before I could delete the meeting-addin folder

Thanks this worked great!