Teams Error - "We're sorry -- We've run into an issue"

i can't login my microsoft account on microsoft team, which made me disapointed

This solution works perfectly

Hi GeorgeRoberson,

Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.

If the problem persists, you can try to clear Teams cache to see if it can help:

1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process.

2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

3.  Once in the directory, you’ll see a few of the following folders:

========================================================

 a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

    *   %appdata%\Microsoft\teams\application cache\cache

 b.  From within ‘Blob_storage’, delete any files that are located in here if any.

    *   %appdata%\Microsoft\teams\blob_storage

 c.  From within ‘Cache’, delete all files.

    *   %appdata%\Microsoft\teams\Cache

 d.  From within ‘databases’, delete all files.

    *   %appdata%\Microsoft\teams\databases

 e.  From within ‘GPUCache’, delete all files.

    *   %appdata%\Microsoft\teams\GPUcache

 f.  From within ‘IndexedDB’, delete the .db file.

    *   %appdata%\Microsoft\teams\IndexedDB

 g.  From within ‘Local Storage’, delete all files.

    *   %appdata%\Microsoft\teams\Local Storage

 h.  Lastly, from within ‘tmp’, delete any file.

*   %appdata%\Microsoft\teams\tmp

====================================================

Once the cleanup is finally completed, you can now restart Teams and check the results.

 

Best Regards,

Sylvie

I have tried this method, but didn't work it is still showing same, It is working fine in my phone, but not working in laptop, I am using my university mail, Why is it coming like that?? please help Microsoft

Hi everyone,

none of this worked for me, however I managed to find a solution indicated by a friend. Since my OS is in Portuguese, I will try to direct translate the steps, however it may not be 100% accurate.

1. Right Button click on Microsoft Teams icon at Desktop
2. Select "Solve Compatibility issues"
3. Click on "Try recommended settings"
4. On the following screen, click on " Test the program "
5. After the test, click in "Foward" and "Yes, save this setting for the program"
6. Close
7. Open Microsoft Teams, if it fails to load, sign out and sign in again

For me this didn't work right away, but was a good lead!

I followed your steps but also I checked the option "Run this program as administrator" and then it worked.

Thanks.