Teams Error - "We're sorry -- We've run into an issue"

Neither reinstalling nor a day fixes the issue, so please repair your program.

The best way to fix this problem is to right click on the "Teams Application" in the system tray (bottom right corner of windows) and choose "Settings" and then select "Do NOT Auto Start Teams".

If Microsoft ever gets their software to work properly, then at that time you can change it back to auto start. Until that time, save yourself some morning stress.

Hi GeorgeRoberson,

Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.

If the problem persists, you can try to clear Teams cache to see if it can help:

1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process.

2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

3.  Once in the directory, you’ll see a few of the following folders:

========================================================

 a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

    *   %appdata%\Microsoft\teams\application cache\cache

 b.  From within ‘Blob_storage’, delete any files that are located in here if any.

    *   %appdata%\Microsoft\teams\blob_storage

 c.  From within ‘Cache’, delete all files.

    *   %appdata%\Microsoft\teams\Cache

 d.  From within ‘databases’, delete all files.

    *   %appdata%\Microsoft\teams\databases

 e.  From within ‘GPUCache’, delete all files.

    *   %appdata%\Microsoft\teams\GPUcache

 f.  From within ‘IndexedDB’, delete the .db file.

    *   %appdata%\Microsoft\teams\IndexedDB

 g.  From within ‘Local Storage’, delete all files.

    *   %appdata%\Microsoft\teams\Local Storage

 h.  Lastly, from within ‘tmp’, delete any file.

*   %appdata%\Microsoft\teams\tmp

====================================================

Once the cleanup is finally completed, you can now restart Teams and check the results.

 

Best Regards,

Sylvie

Hi

I have tried all your troubleshooting steps but still same issue, tried by reinstalling teams also but issue didn't resolved. if you have something else then let us know. maybe there is some compatibility issue.

hello,

I have been getting the same message on my mac book air. Microsoft teams works on my phone and on the internet if i use it from the website but the application on my mac book continues to pop up with this message. I have deleted and reinstalled Microsoft teams numerous times as well as restarting my mac book. Please let me know how to fix this issue so I can use the application Microsoft teams on my desktop.