Missing icon breakout rooms

Sarah, the new meeting experience is now automatically turned on, once the cache is cleared. The actual option to "turn on new meeting experience" was removed by Microsoft, I suspect because it didn't work in many cases like this where the script to clear the cache is required.

None of these fixes are working for me. I removed the cache. I renamed the cache. Still no breakout button.

CL did you run the script as administrator? Also if you are referring to deleting or renaming the cache folder, please note that the Citrix key the script deletes is created on some machines, still not clear on the circumstances as we've seen systems with and without it. However my experience is that if the Citrix key exists, clearing the cache alone will not enable the new experience view.

Also, make sure Teams is closed and logged out prior to running the script.

I don't know how to run the script nor how to remove the citrix key. Are you able to give more specific instructions?

Much appreciated!

CL please review the following, these are the instructions for our techs.

This will fix the issue with users not seeing each other when using the video call from the chat window, or using the meet now function instead of the scheduled function.

This also resolves the issue with the breakout button not appearing for the host of the meeting.

1. Sign out of teams.
2. Close the login screen for teams.
3. Make sure teams is not running in task manager.
4. Open Powershell as an administrator and run the following script:

$file = 'c:\windows\system32\fixTeamsBreakoutButton.txt'

#If the file does not exist, create it.

if (-not(Test-Path -Path $file -PathType Leaf)) {

  try {

    Remove-Item "HKLM:\Software\Citrix\PortICA" -Recurse

    Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users$_\AppData\Roaming\Microsoft\Teams\*" -Force -Recurse}

       $null = New-Item -ItemType File -Path $file -Force -ErrorAction Stop

    }

    catch {

         throw $_.Exception.Message

        }

}

1. Re-open Teams.

The script creates a file in the system32 folder called fixTeamsBreakoutButton.txt. This will prevent the script from running again, so if you need to run it again and it’s not working check to see if this file exists and delete then run the script again.

The script is deleting all files and folders for each user on the computer in their %appdata%\Microsoft\Teams. It is also deleting a registry key PortICA under HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\

The script will display errors for users who have previously logged into the machine and have never opened teams