Additional features, settings, or issues not covered by specific Microsoft Teams categories
Try to install Teams for VDI environment. Some applications such as Citrix might cause some feature of Teams to be not visible.
Install teams for VDI (Virtual Desktop Infrastructure)
Download the Teams MSI package that matches your machine's operating system
32-bit version : Find the download link for this version in the Microsoft docs reference link
64-bit version: https://teams.microsoft.com/downloads/desktopurl?env=production&plat=windows&arch=x64&managedInstaller=true&download=true
Note: Download links might get changed over time.
I recommend to follow Per-Machine Installation in this case: (find out more in docs reference for per-user installation)
Create the registry cmd admin:
reg add "HKLM\SOFTWARE\Microsoft\Teams" /v IsWVDEnvironment /t REG_DWORD /d 1 /f
cd to the downloaded exe file location in the directory and run the MSI file. I recommend to use ALLUSERS=1 too (more info in the Microsoft docs link about this):
msiexec /i Teams_windows_x64 /l*v teams_install.log ALLUSER=1 ALLUSERS=1
Sing out sign back in from the users profile
After sign back, sign out and sign back in on Teams for it to understand it is installed on a VDI environment.
Here are references:
https://docs.microsoft.com/en-us/MicrosoftTeams/teams-for-vdi#deploy-the-teams-desktop-app-to-the-vm
https://techcommunity.microsoft.com/t5/azure-virtual-desktop/how-to-install-teams-in-wvd/m-p/1260596