Missing icon breakout rooms

Anonymous
2021-01-08T12:40:54+00:00

Hi, 

I'm a teacher using a teams account connected with the school! When I start a meeting in Teams I can't see the icon for the use of breakoutrooms. I checked the microsoft guide for working with the breakout rooms, but I can't get the icon to appear in the meeting. I checked my settings according to the guide and it should work. 

Some tips on how to get the icon in would be much appreciated! :) 

Cheers!

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-03-21T13:21:47+00:00

    I have the same problem and it is very frustrating as a virtual teacher. It seems to depend on if I access Teams through the app or via Microsoft 365.

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  2. Anonymous
    2022-03-14T13:47:11+00:00

    I had this problem before but now the button is back where it should be.

    It might have been caused by my AppData directory residing on a different drive via a directory link.

    After I enlarged the C: drive and moved the AppData map back into my %HOME% directory more problems where solved.

    Obviously Microsoft Programmers do not care about Microsoft guidelines.

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  3. Anonymous
    2022-02-07T19:09:57+00:00

    Hi, 

    I'm a teacher using a teams account connected with the school! When I start a meeting in Teams I can't see the icon for the use of breakoutrooms. I checked the microsoft guide for working with the breakout rooms, but I can't get the icon to appear in the meeting. I checked my settings according to the guide and it should work. 

    Some tips on how to get the icon in would be much appreciated! :) 

    Cheers!

    I think something happened from the last upgrade. I had breakout room and it all worked fine, but since the last update, I cannot see the icon and cannot find anywhere to get it from.

    Share computer sound also no longer works - so I cant share a video when I'm training. Really annoying. If anyone has answers.... but I think they accidentally ruined some of their functionality.

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  4. Anonymous
    2022-02-03T14:04:39+00:00

    CL please review the following, these are the instructions for our techs.

    This will fix the issue with users not seeing each other when using the video call from the chat window, or using the meet now function instead of the scheduled function.

    This also resolves the issue with the breakout button not appearing for the host of the meeting.

    1. Sign out of teams.
    2. Close the login screen for teams.
    3. Make sure teams is not running in task manager.
    4. Open Powershell as an administrator and run the following script:

    $file = 'c:\windows\system32\fixTeamsBreakoutButton.txt'

    #If the file does not exist, create it.

    if (-not(Test-Path -Path $file -PathType Leaf)) {

      try {

        Remove-Item "HKLM:\Software\Citrix\PortICA" -Recurse

        Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users$_\AppData\Roaming\Microsoft\Teams\*" -Force -Recurse}

           $null = New-Item -ItemType File -Path $file -Force -ErrorAction Stop

        }

        catch {

             throw $_.Exception.Message

            }

    }

    1. Re-open Teams.

    The script creates a file in the system32 folder called fixTeamsBreakoutButton.txt. This will prevent the script from running again, so if you need to run it again and it’s not working check to see if this file exists and delete then run the script again.

    The script is deleting all files and folders for each user on the computer in their %appdata%\Microsoft\Teams. It is also deleting a registry key PortICA under HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\

    The script will display errors for users who have previously logged into the machine and have never opened teams

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  5. Anonymous
    2022-02-02T23:21:42+00:00

    I don't know how to run the script nor how to remove the citrix key. Are you able to give more specific instructions?

    Much appreciated!

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