Volume too loud in Teams IOS when using AirPods Pro even when set to minimum volume

Anonymous
2020-07-15T03:30:15+00:00

Hi all,

Anyone can propose a fix to a loo loud volume in Teams even when volume is set to minimum?

I’m using AirPods Pro to join Teams’ calls through my iphone and/or ipad. The volume is set to absolutely minimum possible and it’s still a too loud to the point of causing pain if connected for a prolongued time.

It seems to be a Teams’ behaviour as the airpods function well in other apps in the same devices, enabling me to further reduce the volume. For context, the 50% volume of other apps sound like the bare minimum volume of Teams..

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices

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  1. Anonymous
    2020-07-20T14:10:33+00:00

    Hello Ankita,

    Firstly, thanks for your quick reply. Here's my feedback:

    I've been using Teams with my iPhone and iPad. The issue happens in both devices, even though the volume controls (in other apps) work absolutely fine and there's no issue in further lowering the volume to a comfort level. I also tried another set of AirPods Pro with my devices without getting any better results.

    Any other recommendation?

    Best regards,

    Michel

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  2. Anonymous
    2020-07-17T09:20:50+00:00

    Hello michelfmy,

    If you have any update regarding your issue, please feel free to let us know.

    Thanks and regards,

    Ankita Vaidya

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  3. Anonymous
    2020-07-15T09:37:43+00:00

    Hello michelfmy,

    Regarding your issue, suggest you to check your Teams client app is updated with latest software and also make sure that iPhone is updated with latest software updates.

    • Try to restart your iPhone and re-set your AirPods with iPhone to check if is there any improvements.
    • You can also configure your AirPods with other iPhone and configure your teams account in it, now check if the volume issue occurs or not.
    • Try to re-install Teams in in your iPhone and check the result.

    Thanks and regards,

    Ankita Vaidya

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