MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-18T08:46:12+00:00

    Hi Leo,

    i have still same problem. I have three teams, where an error message displayed on all channels - We couldn't get the email address for this channel. It's really a big problem for me, I need to communicate with all my teams.

    Please resolve the issue as soon a possible.

    Thanks

    Tomas

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  2. Anonymous
    2018-06-18T08:47:08+00:00

    Hi Leo,

    i have still same problem. I have three teams, where an error message displayed on all channels - We couldn't get the email address for this channel. It's really a big problem for me, I need to communicate with all my teams.

    Please resolve the issue as soon a possible.

    Thanks

    Tomas

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  3. Anonymous
    2018-06-18T09:04:21+00:00

    Hi All,

    Thanks for your replies.

    We have reported this problem to our related team today. And they will keep looking into this problem. We will continue to monitor this case and share you the updates at the first time. We apologize for all inconvenience caused. Your understanding is highly appreciated.

    Best Regards,

    Barry

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  4. Anonymous
    2018-06-19T17:38:33+00:00

    We are also having this problem with 1 team. It works with more than 10 of our other teams.

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  5. Anonymous
    2018-06-20T10:00:52+00:00

    Hi Jim Sawyers,

    Thanks for your update. Our related team is still working on it and we will keep monitoring the progress of it. Once it is resolved we will update here and we are sorry for the inconvenience this casued recently. 

    Regards,

    Leo

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