MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Hi All,

I do understand you get the error " We're still setting up your team, you can change your picture when we're done" when changing the Teams picture. And get the error “We couldn’t get the email address of this channel. Please try again later” when generate a link for a Teams channel. 

First, please go to Teams Website check if the issue persists, we need to narrow down whether it is client-side issue. (Teams in Windows, IOS, Android)

Then, change the Teams picture by running PowerShell:

1. Install Teams module:

Open Powershell as administrator> type: Install-Module MicrosoftTeams

2. Connect to Teams> run: Connect-MicrosoftTeams
3. Get Team name:

run: Get-Team

4. Set the picture:

Run: Set-Teampicture

Please provide a screenshot if there is any error.

Meanwhile, please provide the following information if you are not in this situation:

1. When did you get the error? Please provide a screenshot of the error. Please check if the issue occurs in Team Website.
2. Does the issue occur to all Teams, or only the Teams created recently?

Regards,

Hans

I don't think anyone is too uptight about changing the picture.  The inability to generate an e-mail address for a channel on recently added channels is very problematic.

Right-I'm not too concerned with the picture just the channel emails.  It is still occurring for me both online and through the desktop app.  It only happens for the two projects I created last week on 6/5 and 6/6 and has been the case since I created them.  All other projects created before that don't have this issue.  Here is a screen shot of the error I just got online in Teams.

Hi All,

We need tenant information from affected customers, so we can escalate this issue to our Engineering team. If you are not a tenant administrator, either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. Would you please let tenant administrators contact me via Private Messages to provide this information by clicking on the link below:

https://answers.microsoft.com/en-us/privatemessage/inbox

Thanks,

Erick

Hi All,

We have got several reports about the issue and our related team is working on it. We will post the updates here if getting any information about the issue. Thanks for your time and understanding.

Thanks,

Erick