MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-09-04T12:24:42+00:00

    Steve, 

    Did they tell you any details about what they did to resolve it?  I have been dealing with this for several weeks now and all they do is keep asking for fresh logs again and again.  Would you mind sharing your support ticket # so that I could ask them to compare it with mine?  

    Thanks.

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  2. Anonymous
    2018-09-04T12:36:28+00:00

    Hi Matthew

    They didn't provide anything specific other than it was not limited to our tenant and they had, at that time, a lot of EU customers facing the same issue.

    I don't have a problem with sharing ticket number but maybe not in the general community, not sure if that would violate any community rules.

    Is there a way to PM someone on here :) ?

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  3. Anonymous
    2018-11-06T22:16:59+00:00

    Please check the following thread:https://techcommunity.microsoft.com/t5/Microsoft-Teams/Get-Email-address-for-a-new-created-team/m-p/202770#M14516

    Why this happens:

    The get email feature needs the connected Team site. The connected Team site isn't always provisioned, while this should happen automatically. 

    Workaround:

    Simply navigate to the connected Team site or upload files to provision it. The get email address feature will start working. 

    What to do next?

    ****Microsoft can reproduce it. I was able to reproduce it today by creating a trial tenant, first try. You might have to create many Microsoft Teams environments to reproduce it in your tenant. I'm not sending more logs as they have all the info they need to investigate this and work on a fix.

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  4. Anonymous
    2018-11-09T22:35:40+00:00

    Hello,

    I am having the same issue on our tenant. I have read most threads on the subject and tested several workarounds without finding a resolution.

    Could explain what you mean by "**navigate to the connected Team site or upload files to provision it."?

    Are you referring to the Sharepoint Site? (I tried that, without success)

    Thanks for your help,

    M.

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  5. Anonymous
    2019-01-17T02:35:38+00:00

    The workaround of going to the affected channel to upload files to the channel doesn't solve the "couldn't get the email address of this channel" issue.

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