MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-24T20:11:34+00:00

    Hello,

    it looks like the problem has been resolved.

    Thanks

    Tomas

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  2. Anonymous
    2018-06-26T02:39:05+00:00

    Hi Tomas,

    Thanks for your kindly sharing. For others who are still experiencing this issue, please feel free to let us know without hesitation.

    Regards,

    Leo

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  3. Anonymous
    2018-06-28T09:13:03+00:00

    Hi Steve Bignell,

    As our related team had deployed a fix to this issue, I'd like to confirm whether the issue has been resolved on your side. If it still persists, please don't hesitate to contact us. 

    Regards,

    Leo

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  4. Anonymous
    2018-07-11T18:11:59+00:00

    **Edit: I've found that the retrieval of email address per channel is working fully. The issue I experienced was caused by someone deleting the entire team. Requesting the email would fail due to the channel not actually existing. (What I am wondering now, is why the channel and team still showed available in Microsoft Teams)

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  5. Anonymous
    2018-07-19T12:02:34+00:00

    Hi Leo,

    We're still experiencing the problem in one of our channels.

    Other work fine, but for one team we are unable to retrieve the email addresses of the channels.

    Team: Boskalis, Channels: General and Monitoring.

    Thanks in advance,

    Marco van der Heide

    Xibis

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