MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-05T22:22:29+00:00

    Hi Steve,

    About the first issue, here is a workaround for you.

    Please simply go to a channel for that team - and then in the middle pane where the conversation posts show click the header "..." and you will see the option for it. Once you pick it there it will then show up in the left nav's "..." for each channel.

    About the second one, please try the following and see if it helps:

    1. Add a new user to your team as an owner
    2. Ask him/her to upload the image using the Windows client - (web client didn't work)
    3. Remove the owner again

    Thanks,

    Lance

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  2. Anonymous
    2018-06-06T13:00:45+00:00

    Thanks for the workarounds Lance. Unfortunately we continue to get the same error messages. Let me know if there's any other ideas out there.

    We couldn’t get the email address of this channel.

    Please try again later.

    We're still setting up your team, you can change your picture when we're done.

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  3. Anonymous
    2018-06-07T10:31:52+00:00

    Hi Steve,

    It should be a server connection issue as it persists in wesbite. May I know when did you get the error "We couldn’t get the email address of this channel. Please try again later" & "We're still setting up your team, you can change your picture when we're done" in Teams? And does it occur to all members?

    Please create a new Team, check if the issue persists.

    Regards,

    Hans

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  4. Anonymous
    2018-06-08T11:59:06+00:00

    Hi Steve,

    May I know how it goes? Does the issue persist?

    Regards,

    Hans

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  5. Anonymous
    2018-06-08T19:18:18+00:00

    I am having the very same problem.  The messages are identical.  I created my channels about 5 days ago now and everyone created prior I can get the email address of a channel or change the picture of the team.

    In answer to your question, 5 days ago is when I noticed it but it may have been a week or more as I hadn't had a need to create a team in a while.  It occurs to all members and I tried adding a new member, making them a team owner and asking them to retrieve the email and they received the same error.

    Edit:  I also receive the same result from the IOS app on an Ipad when trying to upload a picture.

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