MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-13T13:32:49+00:00

    I tried again this morning and the issue seems to be resolved.  Both the channel email address and picture upload are now working.  Thanks!

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  2. Anonymous
    2018-06-13T05:28:14+00:00

    Hi All,

    Thank you for your update in PM. Right now our related team is still working on it. Please subscribe to this thread and we will post the latest information here once we get it from our related team. 

    Regards,

    Leo

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  3. Anonymous
    2018-06-12T23:30:24+00:00

    Hi All,

    We have got several reports about the issue and our related team is working on it. We will post the updates here if getting any information about the issue. Thanks for your time and understanding.

    Thanks,

    Erick

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  4. Anonymous
    2018-06-12T23:07:56+00:00

    Hi All,

    We need tenant information from affected customers, so we can escalate this issue to our Engineering team. If you are not a tenant administrator, either check with your workplace/school tech support team for updates on the status of your service or have them engage with us on this thread. Would you please let tenant administrators contact me via Private Messages to provide this information by clicking on the link below:

    https://answers.microsoft.com/en-us/privatemessage/inbox

    Thanks,

    Erick

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  5. Anonymous
    2018-06-12T19:28:41+00:00

    Right-I'm not too concerned with the picture just the channel emails.  It is still occurring for me both online and through the desktop app.  It only happens for the two projects I created last week on 6/5 and 6/6 and has been the case since I created them.  All other projects created before that don't have this issue.  Here is a screen shot of the error I just got online in Teams.

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