MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-08T23:52:47+00:00

    Just to add as a reminder, any Team/Channel created prior does NOT have this issue.

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  2. Anonymous
    2018-06-08T23:51:14+00:00

    Issue continues, with all users, all the time, with ANY new Team/Channel that is created. 

    Hoping to resolve before we get pushed over to Quip. I prefer using Teams.

    Please don't make me use Salesforce!

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  3. Anonymous
    2018-06-08T19:18:18+00:00

    I am having the very same problem.  The messages are identical.  I created my channels about 5 days ago now and everyone created prior I can get the email address of a channel or change the picture of the team.

    In answer to your question, 5 days ago is when I noticed it but it may have been a week or more as I hadn't had a need to create a team in a while.  It occurs to all members and I tried adding a new member, making them a team owner and asking them to retrieve the email and they received the same error.

    Edit:  I also receive the same result from the IOS app on an Ipad when trying to upload a picture.

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  4. Anonymous
    2018-06-08T11:59:06+00:00

    Hi Steve,

    May I know how it goes? Does the issue persist?

    Regards,

    Hans

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  5. Anonymous
    2018-06-07T10:31:52+00:00

    Hi Steve,

    It should be a server connection issue as it persists in wesbite. May I know when did you get the error "We couldn’t get the email address of this channel. Please try again later" & "We're still setting up your team, you can change your picture when we're done" in Teams? And does it occur to all members?

    Please create a new Team, check if the issue persists.

    Regards,

    Hans

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