MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-18T09:04:21+00:00

    Hi All,

    Thanks for your replies.

    We have reported this problem to our related team today. And they will keep looking into this problem. We will continue to monitor this case and share you the updates at the first time. We apologize for all inconvenience caused. Your understanding is highly appreciated.

    Best Regards,

    Barry

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  2. Anonymous
    2018-06-18T08:47:08+00:00

    Hi Leo,

    i have still same problem. I have three teams, where an error message displayed on all channels - We couldn't get the email address for this channel. It's really a big problem for me, I need to communicate with all my teams.

    Please resolve the issue as soon a possible.

    Thanks

    Tomas

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  3. Anonymous
    2018-06-18T08:46:12+00:00

    Hi Leo,

    i have still same problem. I have three teams, where an error message displayed on all channels - We couldn't get the email address for this channel. It's really a big problem for me, I need to communicate with all my teams.

    Please resolve the issue as soon a possible.

    Thanks

    Tomas

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  4. Anonymous
    2018-06-18T07:55:30+00:00

    Hi Leo

    Yesterday it was fine and working and all teams and channels but today the situation is back to what it was several days ago.

    I get the 'We couldn't get the email address for this channel' error on all channels except for the General one.

    The older teams, which were not affected earlierm are now also affected !

    KR

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  5. Anonymous
    2018-06-17T00:35:16+00:00

    Hi Steve & Tomas Mejzlik,

    We have got a update from our related team that the issue was resolved yesterday, could you please double check it on your side again? Thank you for your cooperation and understanding.

    Regards,

    Leo

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