MS Teams "We couldn’t get the email address of this channel. Please try again later" + We're still setting up your team, you can change your picture when we're done.

Anonymous
2018-06-05T18:40:14+00:00

Hi,

2 errors that appear to be related to a new team/channel being created.

When creating a new team, we can no longer get the email address nor change the picture. 

No issues with previously created teams/channels. 

Confirmed: 

  • Waited for 3 days
  • Error occurs on App and Web versions
  • App is on latest version
  • Error occurs on both Windows and Mac
Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2018-06-28T09:13:03+00:00

    Hi Steve Bignell,

    As our related team had deployed a fix to this issue, I'd like to confirm whether the issue has been resolved on your side. If it still persists, please don't hesitate to contact us. 

    Regards,

    Leo

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  2. Anonymous
    2018-06-26T02:39:05+00:00

    Hi Tomas,

    Thanks for your kindly sharing. For others who are still experiencing this issue, please feel free to let us know without hesitation.

    Regards,

    Leo

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  3. Anonymous
    2018-06-24T20:11:34+00:00

    Hello,

    it looks like the problem has been resolved.

    Thanks

    Tomas

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  4. Anonymous
    2018-06-21T15:53:10+00:00

    Thomas is MS fixing the error for each team site at the time of fixing issue for tenant?

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  5. Anonymous
    2018-06-20T18:05:02+00:00

    On our tenant it got solved late Monday afternoon. MS support called me in the morning to inform me they were working on it (hence why it was sometimes ok and sometimes not) but then got a call back in the afternoon to report resolution and no more issues since.

    My suggestion would be to, if not yet done, still open an MS support request via O365 portal and not just wait for updates on this conversation thread.

    Kind regards

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