Accessing Teams App

Anonymous
2021-02-01T20:44:23+00:00

Hi,

I can access Teams via a web browser but I am having problems access Teams via the app.

When I start Teams app I get the small box with the Teams icon and it says "Loading Mircosoft Teams..." the three dots look as if something is loading however it doesn't progress from this screen.

Does anyone have any ideas why I can access via the browser but not the app? I have tried to reinstall the app, but that didn't help.

Thanks for your assistance.

Paul

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  1. Anonymous
    2021-02-07T12:30:51+00:00

    Ok just tried via a mobile hotspot, same issue. I'll try the fresh windows account next.

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  2. Anonymous
    2021-02-07T12:16:06+00:00

    Please try the mobile hotspot connection and if persist please create a new fresh Windows account to make sure this is a local computer issue or not.

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  3. Anonymous
    2021-02-07T12:13:15+00:00

    Hi Daniel,

    I don't have a VPN and below are the other settings you referred to:

    I tried Teams again and got the same issue:

    The app opens and asks me to select a Team org. I select TIC and I get the "We're switching you to your other account. It'll just take a moment..." Then I get the message "You don't have access to the TIC org in Teams. Select another org, or contact your admin for more details".

    The domain is tic.ie

    My old PC and phone are using the same internet connection. However I can set-up a mobile hotspot if you think it's worthwhile. I also haven't created a new fresh environment yet.

    Just letting you know how far I've got.

    Thanks,

    Paul

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  4. Anonymous
    2021-02-07T11:35:31+00:00

    If the problem still persists, then please mention the domain name of your account.

    Just enough mention the domain name after @ sign (ie: Gmail, Outlook, Yahoo etc), please don't mention the full email address because it will be automatically redacted by the forum system.

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  5. Anonymous
    2021-02-07T11:33:31+00:00

    If you can still access TIC from my phone and old laptop, then I suspect this issue is related to the local computer.

    >>> Please make sure you disable VPN (if any)

    >>> Please check the few things below to make sure you disable the Windows proxy & firewall.

    Please follow these steps to disable Proxy on Windows 10:

    • Press Windows key + I to open Windows settings
    • Go to Network & Internet > select Proxy
    • Toggle the option "Automatically detect settings" to ON.
    • Toggle the option "Use a proxy server" to OFF.

    Please follow these steps to disable Windows 10 firewall

    • Press ‘Windows + W’.
    • Type ‘Windows firewall’ and press Enter.
    • Select ‘Turn Windows Firewall on or off’ and select ‘Turn off Windows firewall’ for both ‘public network location settings’ and ‘Private network location settings'.

    >>> Try different internet connections such as mobile hostpost.
    Here's how you can set up an alternative internet connection with a mobile hotspot.

    Here's an article to set-up mobile hotspot on an IOS device:

    https://support.apple.com/en-us/HT204023

    Here's an article to set-up mobile hotspot on an Android device:

    https://www.androidauthority.com/mobile-hotspot...

    >>> If the problem still persists then create a new fresh environment for MS Team (as a test). You can always go back to the previous Windows account profile when MS Team goes back to normal again.

    1. Create a new Windows account:

    https://support.microsoft.com/en-us/help/402692...

    1. You can access MS Team online https://teams.microsoft.com or install MS Team in a new windows account. https://www.microsoft.com/en-us/microsoft-365/m...

    DISCLAIMER:

    There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Kind Regards

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