Accessing Teams App

Anonymous
2021-02-01T20:44:23+00:00

Hi,

I can access Teams via a web browser but I am having problems access Teams via the app.

When I start Teams app I get the small box with the Teams icon and it says "Loading Mircosoft Teams..." the three dots look as if something is loading however it doesn't progress from this screen.

Does anyone have any ideas why I can access via the browser but not the app? I have tried to reinstall the app, but that didn't help.

Thanks for your assistance.

Paul

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  1. Anonymous
    2021-02-01T22:13:47+00:00

    Hi PaulBrugger9,

    Thanks for reaching out! I’m Regie S an Independent Advisor and a Microsoft Teams user like you.

    Apologies for this inconvenience.

    Can you clear your Teams cache, kindly perform these steps

    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    Please let me know if the problem will still exists.

    Best Regards,

    Regie S.

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