Accessing Teams App

Anonymous
2021-02-01T20:44:23+00:00

Hi,

I can access Teams via a web browser but I am having problems access Teams via the app.

When I start Teams app I get the small box with the Teams icon and it says "Loading Mircosoft Teams..." the three dots look as if something is loading however it doesn't progress from this screen.

Does anyone have any ideas why I can access via the browser but not the app? I have tried to reinstall the app, but that didn't help.

Thanks for your assistance.

Paul

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  1. Anonymous
    2021-02-04T04:28:42+00:00

    Hi Paul,

    Apologies for the late response,

    You may also reference this link for further guideline

    https://bwit.blog/fix-microsoft-teams-stuck-in-...

    DISCLAIMER:

    There's a link above from the non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Best Regards,

    Regie S.

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  2. Anonymous
    2021-02-03T11:39:36+00:00

    Thanks for your help Regie - I appreciate your time.

    I am not seeing that Credential, these are the ones I have:

    Note: I removed my email from the ":user=" in the two rows below.

    Thanks, Paul

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  3. Anonymous
    2021-02-02T22:47:08+00:00

    Hi PaulBrugger9,

    please clear also the credential manager

    follow below steps

    1. Open the Credentials Manager (Control Panel > User Accounts > Credential Manager)
    2. Select Windows Credentials.
    3. Under Generic Credentials, you will see one called msteams_adalsso/adal_context_segments.
    4. Delete it.
    5. Click the Restart button in Microsoft Teams

    Please let me know If the problem will still exists,

    Best Regards,

    Regie S.

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  4. Anonymous
    2021-02-02T10:00:47+00:00

    Hi Regie,

    Firstly, thanks for your help.

    I have followed the steps you provided and I am now getting different results. I think I am getting further but not there yet.

    So when I launch Teams I get a "Welcome to Teams!" select your Teams org. I have my own org and I am a guest on another. When I select my org I get a message saying "We're switching you to your other account. I'll just take a moment" - after a few minutes it reverts back to "Welcome to Teams!" select your Teams org.

    Any thoughts how I might resolve it?

    Thanks,

    Paul

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  5. Anonymous
    2021-02-01T22:13:47+00:00

    Hi PaulBrugger9,

    Thanks for reaching out! I’m Regie S an Independent Advisor and a Microsoft Teams user like you.

    Apologies for this inconvenience.

    Can you clear your Teams cache, kindly perform these steps

    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    Please let me know if the problem will still exists.

    Best Regards,

    Regie S.

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