Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-08-24T12:06:47+00:00

    Hello,

    I tried my Mpow HC5 Bluetooth headset with the method below. Now I can hear the sound. Hope this helps.

    1. At Windows, search for "Sound Setting".

    1. Select  "Advanced sound options". You shall see 2 sets of Microsoft Teams Volume activated with your MS Teams desktop App running. If only one set, then it won't work.

    1. Run the MS Teams desktop App.  Click your account icon, go to Setting --> Devices. Set the Speaker to "Headphone". Set Microphone to Microphone (your PC). Then click "Make a test call" to check the sound and microphone. If you set your microphone to your headset, it won't work.

    Hope this helps. 

    Thanks.

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  2. Anonymous
    2020-08-25T02:15:32+00:00

    Thanks CG... it worked!!!

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  3. Anonymous
    2020-08-25T06:29:11+00:00

    Thanks CG... it worked!!!

    Probably your headphone's microphone disappeared.

    At least that's what happened with mine...

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  4. Anonymous
    2020-08-25T07:03:28+00:00

    My headphones don’t have a mic. They are JBL's Tune 500BT. My issue was solved when following CG’s steps AND making sure that the right devices were enabled and connected in both the playback and recording sections of the sound settings in Windows. At one point and for some reason a 500BT icon with a headphone microphone appeared and I had to disable it and select, enable and connect the 500BT icon without the mic and ensure that the realtek mics were selected and enabled in the recording tab of the sound settings.

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  5. Anonymous
    2020-08-25T15:32:45+00:00

    Same here.

    This works both sound with poor quality and mic:

    This works sound with good quality and mic with poor quality (since my laptop mic is not good):

    And finally, this doesn't work the sound at all but the mic still works (good quality):

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