Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-08-17T04:57:59+00:00

    Hi. 

    Thanks. It worked for me so far.

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  2. Anonymous
    2020-08-18T20:17:17+00:00

    Thanks a bunch! I do not know how you figured this out but it worked!

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  3. Anonymous
    2020-08-21T12:38:52+00:00

    Yeah, it works but now I won't be able to use my headset mic. Any other solutions?

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  4. Anonymous
    2020-08-22T05:23:10+00:00

    Hi Microsoft Team,

    I have problem with my bluetooth headset when using MS Teams.

    • When I'm using the microphone of my BT headset, I cannot hear the other person on the call but they can hear me. - But when I'm using the built-in microphone of my laptop, everything works fine.

    Scenario 1: I cannot hear the other person on the call but they can hear me.

    Scenario 2: I'm using the laptop built-in microphone. Everything works fine.

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    20+ people found this answer helpful.
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  5. Anonymous
    2020-08-22T08:03:41+00:00

    Yes that is the issue many of us face. If you want to use your headset microphone, you have to switch your speakers to (JBL...Hands-Free-Audio).

    But the audio clarity will decrease significantly and there might be static disturbances as well.

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    3 people found this answer helpful.
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