Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2023-06-29T11:29:41+00:00

    I have a similar issue - I'm using a Shokz bluetooth headset. It works with Teams on my phone and laptop but not on my PC. All drivers are up to date etc. I once (and only once despite repeated attempts) managed to complete a test call successfully but then it failed on the first call made immediately afterwards. Alas the new Teams set up does not support making a test call so I have no idea whether this would be any better with the new teams....

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  2. Anonymous
    2023-07-03T07:51:25+00:00

    My setup worked fine for quite long before breaking down again after Teams and/or Windows updated themselves last on 2023/06/26.

    Teams updated to

    • 1.6.00.16472 (64-bit)

    Windows updated to

    • KB5027215 (OS Builds 19044.3086 and 19045.3086)
    • KB5027538 Cumulative Update for .NET Framework 3.5, 4.8 and 4.8.1 for Windows 10 Version 22H2

    Issue still only with Teams for Windows desktop version.

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  3. Anonymous
    2023-07-05T07:50:57+00:00

    Tried this. Sadly does not work for me.

    Same problem, I can't hear others in my bluetooth headset, but I can hear them on speaker and they can hear me regardless.
    Headset work, I can listen to music or whatever. I am at a loss here, it's clearly a bluetooth issue.

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  4. Anonymous
    2023-07-05T07:55:05+00:00

    I have WH-1000XM4, but I can't find any devices with "Hands Free" in the name.

    I have under Bluetooth:

    WH-1000XM4

    WH-1000XM4 Avrcp Transport

    I have under Sound, Video and Game Controllers:

    WH-1000XM4 Stereo

    Later edit: I might be incredibly stupid, this was the issue for me:

    Apparently there is a hidden volume meter called "Main volume" which you can't see from the sounds icon on the taskbar and can only see from the headset properties. Mine was muted, for a reason that eludes me. Once I unmuted, sound started working in Teams again via BT Headset.

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  5. Anonymous
    2023-07-27T14:58:40+00:00

    This worked for me, there was an MSTeams entry for each of the headphones I have used, and one of them was set to default instead of the headshet. Changing from "default" fixed the issue. Thanks!

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