Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

212 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-01T21:54:34+00:00

    This worked for me in Windows 11.

    Control Panel >> Sound >> Playback >> BT Headphones >> Properties >> Advanced >> (Untick) "Enable audio enhancements"

    This made the headphones work in Teams, and stopped the BT stack from crashing. But I still had no microphone on a test call.

    To solve that:

    Control Panel >> Sound >> Recording >> Headset >> Properties >> Advanced (Untick) "Allow applications to take exclusive control of this device"

    After these two changes were made, Teams seems to be working as expected.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-05-04T19:36:43+00:00

    Thank you! This worked for me as well. So glad I found this thread just before giving up on the issue and reverting back to my corded earbuds. Such an odd bug.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-10T17:53:11+00:00

    I issue is that my bluetooth earbuds works during the first 40 - 50 seconds; it will then becomes silent. I can hear the others in the meeting; but they will NOT hear from me!!! Very strange!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-06-01T21:49:58+00:00

    Finally fixed this on my Sony WH-1000xm4. I tried many things, so forgive me if this does not resolve. In my case I use my headphones for audio output and an external mic for input. I believe the fix was to open device manager and disable all instances of Sony WH-1000xm4 HANDS FREE (different from Sony WH-1000xm4). Can be found under bluetooth and sound.

    Windows seemingly treats the headphones as two devices, I believe by disabling the Hands Free devices (audio input) it resolved my issues.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-06-15T06:40:15+00:00

    When I entered this menu, I saw the value of Main volume of my HeadSet is Nearly Zero. this suggestion make me solved my problem to the meeting sound so low volume on Microsoft Teams meetings, although the headphone volume is max and it works properly before

    Was this answer helpful?

    0 comments