Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-25T14:30:49+00:00

    Interestingly, I've narrowed down my particular problem to settings.json in %USER_HOME%\AppData\Roaming\Microsoft\Teams\

    If I quit Teams, delete that file and re-start Teams, the problem is gone - until eventually it comes back again.

    The settings.json file appears to mutate quite a bit as I'm using Teams - something happens there that creates the issue for me.

    I've tried to JSON diff a working file with another which introduces the issue, but there are far too many changes to try to isolate a single problem, and one would need a certain understanding of how the contents in this file are structured, maintained and interpreted by Teams

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  2. Anonymous
    2022-10-25T14:46:17+00:00

    Thanks for sharing this info! I'll pass this on to our Infrastructure Team to see if they can bring it up with Microsoft in the communications.

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  3. Anonymous
    2022-10-25T14:47:00+00:00

    Interesting! Thanks!

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  4. Anonymous
    2022-10-27T17:28:31+00:00

    I looked inside the settings.json mentioned here and found an argument that was set to false "enableDeviceSpecificDesktopPreference":false. changing that to true ("enableDeviceSpecificDesktopPreference":true) did the trick for me

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  5. Anonymous
    2022-10-28T14:04:53+00:00

    I've found out a combination of measures which works in my case (on WIN 11):

    1. I had to unmark the "Handsfree Telephony" service in the device properties.
    • go to Devices and Printers;
    • right click over your bluetooth headset;
    • go to the headset Properties -> Services;
    • unmark (unchoose) the "Handsfree Telephony" and Apply changes.

    Image

    1. Sometimes or each time I join Teams meating (!) I have to change the Spatial sound Type. Just change the selection from Off to Windows Sonic for Headphones or vise versa (!) I don't have any explanation for that, although it works for me. The another interesting thing is, that after I do that change in Spatial sound Type first time and headset works in the particular Teams meating, I am able to switch between those both Types (Off or Windows Sonic.......) without any impact on headset work - "It is as it is" :)

    Image

    #1 worked for me. I am using a company laptop with limited access to machine settings.

    • Windows 10 Enterprise
    • 21H2 Version
    • Build 19044.2130
    • Teams version 1.5.00.28361 (32-bit)

    If it helps, my bluetooth audio device is the Divoom Ditoo Plus.

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    10 people found this answer helpful.
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