Bluetooth Headset not working with teams.

I have the same issues.
They happend after i've got a new laptop. The previous one was working fine.

My new laptop has a 64 bit version of teams and office and I am almost the only one in the office running this version.
My colleagues are not experiencing these issues so I want to know what version people are running that encounter these issues.
I am wondering if the 64-bit version is too blame.

Like mentioned, old laptop worked fine for years with the same Sony BT headphones.

I have the same issues.
They happend after i've got a new laptop. The previous one was working fine.

My new laptop has a 64 bit version of teams and office and I am almost the only one in the office running this version.
My colleagues are not experiencing these issues so I want to know what version people are running that encounter these issues.
I am wondering if the 64-bit version is too blame.

Like mentioned, old laptop worked fine for years with the same Sony BT headphones.

Hi, I think it depends on how old is your old laptop.

The problem we discovered in this thread is possibly caused by the Bluetooth low energy (LE) module, and it was introduced in version 4.0 (most laptop released in 2020 had a Bluetooth version 5 at least), so I guess your old laptop is running a lower BT version that would not cause this issue.

Hi Louis,

i don't think that is the issue.
Obviously I tried all the methods above and the disabling of the bluetooth LE is not a solution for me.
I sometimes get it to work after a lot of setting changing but every time I reboot the laptop it doesn't work anymore.

This fix works for almost everybody, but the only catch is that you won't be able to use your headset mic.

In Teams  Device settings, switch you speaker to 'Your Headset' Stereo

Then switch your mic to any other mic such as your laptops or your webcams.

Make sure you've also selected stereo from the bottom right like this:

Now you should be able to hear perfectly but without the mic of your headset.

Hi, in this case (settings not saved), I would try performing a chkdsk first.

Open a CMD window with admin privileges, then use "chkdsk /f" to scan and fix disk errors.

Reboot and check "event viewer" to look for the latest "wininit" entry from Windows application logs, this is to confirm chkdsk actually finished its jobs.

Then update the BT drivers by starting with the laptop manufacturer, then the chipset manufacturer.

If this won't fix the problem, I'm out of ideas.  Some people said it's related to BT chipset so you could buy an extra USB Bluetooth dongle (perhaps one using BT 3.0 ) that uses a different chipset.  But I was you I will just keep playing with the settings until I figure another way for my headset.

Good luck