Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

212 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-11T22:07:46+00:00

    Thanks for your reply. This does absolutely nothing in MS Teams.
    Headset works perfectly fine in windows, just not MS Teams.

    I even hear the ring from the test call but not my echo... 

    My headset is setup exactly like your screenshots but still nothing in MS Teams.

    Headset goes completely quiet. Others can hear me so my mic is working.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-11T22:14:48+00:00

    unfortunately this does not change anything for me. What exactly have I disabled here?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-11T22:35:35+00:00

    Can you post a screenshot of the device settings in MS Teams?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-17T11:34:43+00:00

    This worked for me...

    1. Unpair headset
    2. Right-click start menu and open Device Manager
    3. Expand Bluetooth
    4. Right-click Microsoft Bluetooth LE Enumerator and disable. It will give you a warning about devices not working. Unless you have devices that require Bluetooth low energy, it will be okay. Leave the other one (without LE) enabled.
    5. Pair your headset
    6. Enjoy

    Thanks. This solved the problem for me.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-25T07:29:46+00:00

    Yes, you're right.

    Same issue on Webex, Teams, Zoom.

    It works, however using the online Teams in Chrome.

    Was this answer helpful?

    0 comments