Managing sound and video settings during Teams meetings and calls
my bluetooth did work in Teams online, but not the application version. Do you have a suggestion?
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.
1)Hesh 3 Stereo
2)Hesh 3 Hands-Free AG Audio
When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
my bluetooth did work in Teams online, but not the application version. Do you have a suggestion?
Many Bluetooth devices can't enable "stereo" at the same time as "hands-free". Choose one style or the other.
This worked for me, there was an MSTeams entry for each of the headphones I have used, and one of them was set to default instead of the headshet. Changing from "default" fixed the issue. Thanks!
I have WH-1000XM4, but I can't find any devices with "Hands Free" in the name.
I have under Bluetooth:
WH-1000XM4
WH-1000XM4 Avrcp Transport
I have under Sound, Video and Game Controllers:
WH-1000XM4 Stereo
Later edit: I might be incredibly stupid, this was the issue for me:
Apparently there is a hidden volume meter called "Main volume" which you can't see from the sounds icon on the taskbar and can only see from the headset properties. Mine was muted, for a reason that eludes me. Once I unmuted, sound started working in Teams again via BT Headset.
Tried this. Sadly does not work for me.
Same problem, I can't hear others in my bluetooth headset, but I can hear them on speaker and they can hear me regardless.
Headset work, I can listen to music or whatever. I am at a loss here, it's clearly a bluetooth issue.