Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-08-13T12:30:43+00:00

    My Bluetooth earphone's mic is working while taking calls in SKYPE but not with Teams,

    Since we are permanently switching over to Teams, it would be a problem for us.

    I have often noticed, Microsoft is very careless in addressing customer concerns.

    Even for any application bugs, they take ages even to understand the issue, and even after that they give any bla bla excuses and run away..

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  2. Anonymous
    2020-08-11T20:21:25+00:00

    I totally agree.  It makes no sense not to have ALL Bluetooth headsets compatible especially if they work with Windows 10.

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  3. Anonymous
    2020-08-07T15:04:26+00:00

    >>Hopefully microsoft will wake up to smell the coffee some day soon!

    It will never happen :) :) 

    I have MSFT Bluetooth  key board and mouse and Samsung Bluetooth galaxy buds. The Headset is a supported device and never gets disconnected irony of irony not the MSFT key board & mouse gets disconnected. That too it gets disconnected exactly 45 min into a meeting presentation. The solution I was given was to use lap inbuilt keyboard and mouse!! This happens every time without fail as though they have timed it :) and  i have got used to it. What a design, they forgot to support their own device :)

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  4. Anonymous
    2020-08-07T07:26:28+00:00

    This will not work - This seems to be an issue across a whole range of devices with Windows 10 - Check out this link, it has a list of "approved" devices that would work: https://techcommunity.microsoft.com/t5/microsoft-teams/bluetooth-headset-microphone-bad-quality/m-p/1315948

    For now I am using the Stereo option on my bluetooth headset to listen in and using the inbuilt laptop microphone :(

    Hopefully microsoft will wake up to smell the coffee some day soon!

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  5. Anonymous
    2020-08-06T18:49:22+00:00

    This worked for me...

    1. Unpair headset
    2. Right-click start menu and open Device Manager
    3. Expand Bluetooth
    4. Right-click Microsoft Bluetooth LE Enumerator and disable. It will give you a warning about devices not working. Unless you have devices that require Bluetooth low energy, it will be okay. Leave the other one (without LE) enabled.
    5. Pair your headset
    6. Enjoy

    This worked!! Thank you!

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