Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-08-25T02:15:32+00:00

    Thanks CG... it worked!!!

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  2. Anonymous
    2020-08-24T12:06:47+00:00

    Hello,

    I tried my Mpow HC5 Bluetooth headset with the method below. Now I can hear the sound. Hope this helps.

    1. At Windows, search for "Sound Setting".

    1. Select  "Advanced sound options". You shall see 2 sets of Microsoft Teams Volume activated with your MS Teams desktop App running. If only one set, then it won't work.

    1. Run the MS Teams desktop App.  Click your account icon, go to Setting --> Devices. Set the Speaker to "Headphone". Set Microphone to Microphone (your PC). Then click "Make a test call" to check the sound and microphone. If you set your microphone to your headset, it won't work.

    Hope this helps. 

    Thanks.

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  3. Anonymous
    2020-08-22T08:03:41+00:00

    Yes that is the issue many of us face. If you want to use your headset microphone, you have to switch your speakers to (JBL...Hands-Free-Audio).

    But the audio clarity will decrease significantly and there might be static disturbances as well.

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  4. Anonymous
    2020-08-22T05:23:10+00:00

    Hi Microsoft Team,

    I have problem with my bluetooth headset when using MS Teams.

    • When I'm using the microphone of my BT headset, I cannot hear the other person on the call but they can hear me. - But when I'm using the built-in microphone of my laptop, everything works fine.

    Scenario 1: I cannot hear the other person on the call but they can hear me.

    Scenario 2: I'm using the laptop built-in microphone. Everything works fine.

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  5. Anonymous
    2020-08-21T12:38:52+00:00

    Yeah, it works but now I won't be able to use my headset mic. Any other solutions?

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