Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-09-08T16:35:51+00:00

    Hello Hussein

    I am V. Arya, Independent Advisor, to work with you on this issue.

    1. Open Teams app - Click your picture on top right - Settings - Permissions - Media permission should be ON.

    Also in Devices - Check for Audio Devices - By default, it is properly selected. If not, select it properly. Not having the right microphone / speaker selected is a major cause of this issue.

    1. If above doesn't work, assuming this is Windows 10 (if any other OS, let me know)

    Press Windows key, hold it and press i

    Privacy - Microphone

    Allow apps to access your Microphone - Should be ON

    Choose which Store apps can access your Microphone and Allow desktop apps to access your Microphone - Teams should be ON wherever it appears

    1. Try from Web Teams using Edge or Chrome browser and let me know whether it works or not. This will help me to diagnose where is the issue - https://teams.microsoft.com/

    Please update me with the result. If above doesn't work, I will provide other steps.

    Option 3: using browser based teams  works - nothing else has worked for me so far. can you help suggest what should be done.

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  2. Anonymous
    2020-09-08T16:04:37+00:00

    Hello, am also struggling to use my bluetooth headphone with built in microphone with teams. It works absolutely well if i have to listen to music but on teams calls - others can hear me but i cannot. The only way it works is when i select built in speakers and then it works. Ironically on Teams live events i can hear the speaker. I tried option 1 and 2 and it does not work. I tried 3 and surprise surprise the speaker and mic both work like charm. Can you help with next steps. 

    With so much working from home and calls - i really need a bluetooth device that allows me to stand and move around.

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  3. Anonymous
    2020-09-03T20:34:30+00:00

    I have had this happen almost consistently for about 3 weeks now, after about 5-10 minutes of working, the headset stops working. I've tried 3 different headsets and changing the settings makes no difference. This seems to be some sort of issue within teams.

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  4. Anonymous
    2020-09-02T05:25:29+00:00

    Hello V Arya 

    I am using OnePlus Bullets Wireless Z earphones. I followed all the steps suggested by you. I can hear proprely in the meeting but i cannot speak in the meeting.

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  5. Anonymous
    2020-08-31T09:48:26+00:00

    Having the same issue with WX-1000XM3 headset. It all worked fine a week ago. Now it is choice between bad output audio by selecting the Hands-Free AG Audio output option or bad input by selecting laptop's built in mic.

    Every other app works just fine, only Teams has this issue.

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    3 people found this answer helpful.
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