Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

212 answers

Sort by: Newest
  1. Anonymous
    2024-09-19T18:01:51+00:00

    Windows 11 and Teams have worst bluetooth management ever. Honestly, every single call I have, if I am using 2 different BT speakers and I want to swtich between one to my BT headset for a call, I have to disconnect my other device, turn the headset off and on. It's honestly horrible.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-08-07T06:56:26+00:00

    is it resolved, i am facing same issue with my Momentum 4

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-08-06T13:41:32+00:00

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2024-06-26T08:29:56+00:00

    Ive spent so much time trying to figure this out. Luckily I have an IT friend and after 3 days of trying I can finally hear my company calls again with my bluetooth headphones. To fix this, you need to be in a teams call. You will not be able to hear anyone obviously but once are you in a call and the sound has cut off.

    Go to bluetooth and devices

    scroll down under related setting click on more devices and printer setttings.

    It will then bring up a screen with your devices.

    Click on your bluetooth headphones.

    Click on the services tab.

    Unselect (remove checkmark) from handsfree telephony.

    Hit apply and ok

    Your teams will now have sound!

    I saw this fix but it did not work for me but I tried it as a last resort while in a teams call and that is what got me over the hump. YOU HAVE TO BE IN A TEAMS CALL FOR IT TO WORK

    Thank you!

    I was struggling with my Momentum 4's and this worked for me! That requirement that you're already in a team call is KEY here.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2024-06-14T16:15:45+00:00

    Ive spent so much time trying to figure this out. Luckily I have an IT friend and after 3 days of trying I can finally hear my company calls again with my bluetooth headphones. To fix this, you need to be in a teams call. You will not be able to hear anyone obviously but once are you in a call and the sound has cut off.

    Go to bluetooth and devices

    scroll down under related setting click on more devices and printer setttings.

    It will then bring up a screen with your devices.

    Click on your bluetooth headphones.

    Click on the services tab.

    Unselect (remove checkmark) from handsfree telephony.

    Hit apply and ok

    Your teams will now have sound!

    I saw this fix but it did not work for me but I tried it as a last resort while in a teams call and that is what got me over the hump. YOU HAVE TO BE IN A TEAMS CALL FOR IT TO WORK

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments No comments