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I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.
1)Hesh 3 Stereo
2)Hesh 3 Hands-Free AG Audio
When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.
Managing sound and video settings during Teams meetings and calls
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for sharing this info! I'll pass this on to our Infrastructure Team to see if they can bring it up with Microsoft in the communications.
Interestingly, I've narrowed down my particular problem to settings.json in %USER_HOME%\AppData\Roaming\Microsoft\Teams\
If I quit Teams, delete that file and re-start Teams, the problem is gone - until eventually it comes back again.
The settings.json file appears to mutate quite a bit as I'm using Teams - something happens there that creates the issue for me.
I've tried to JSON diff a working file with another which introduces the issue, but there are far too many changes to try to isolate a single problem, and one would need a certain understanding of how the contents in this file are structured, maintained and interpreted by Teams
Similar problem now in 2022 as 2 years ago. My headset works fine with all other applications, but on team it does not work if I use the headset with mic enabled. I have to use laptop mic and choose the stereo option only. After the most recent Teams update it got worse. The Bluetooth LE emulator needs to be disabled on device settings for Teams audio, but after doing that the quality is worse... at least there is sound.
lol I can't believe this is still an issue after 2 years
I have the problem also. My Sennheiser BT 4.50 headphones no longer work in teams.. they have been working the last few years without issue, but suddenly they no longer work. I have a plantronics bluetooth headset which do work though.
My main headset (the BT 4.50's) are used for everything & i have no issue using them with any application or device, other than Teams & this has only started occurring the last few weeks. Maybe a dumb update broke things?
It's a frustrating one
I've also got issues with my Audio Technica ATH-M50xBT2 headset. When using the Audio Device (Hands-Free AG Audio) I often get very choppy audio (both what I hear from others, and how others hear me through my headset's mic).
The issue doesn't seem to affect other apps, or the Web version of Teams.
I'm on Windows 10 Enterprise 21H2 build 19044.2130.
Teams 1.5.00.21668 (64-bit).
I have the Windows Update patch which seems to potentially cause Audio issues https://support.microsoft.com/en-us/topic/august-9-2022-kb5016616-os-builds-19042-1889-19043-1889-and-19044-1889-67412989-3b5f-4443-89b4-f743382ab970
Since this is a work laptop, I don't have administrator rights and can't install/update drivers or make any changes
What seems to temporarily solve the issue (it comes back eventually, haven't established a pattern). Is to clear the MS Teams Cache. Basically accessing my Roaming folder %USER_HOME%\AppData\Roaming\Microsoft\Teams\ and delete all the contents therein, after quitting Teams first.
This is rather annoying and frustrating.