Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2025-05-28T05:21:09+00:00

    This worked for me...

    1. Unpair headset
    2. Right-click start menu and open Device Manager
    3. Expand Bluetooth
    4. Right-click Microsoft Bluetooth LE Enumerator and disable. It will give you a warning about devices not working. Unless you have devices that require Bluetooth low energy, it will be okay. Leave the other one (without LE) enabled.
    5. Pair your headset
    6. Enjoy

    I didn't have the option to disable, I think the option to disable devices is blocked by my company.

    However I opened the Device Manager, and located the device mentioned in the original comment. Clicked it, then clicked File | Options... In the window that opens clock Delete Files, press OK at the bottom of the screen. Close Device Manager and re-pair device. Make a test call in Teams to confirm device is working when on a call.

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  2. Anonymous
    2025-04-09T13:20:08+00:00

    Hello V. Arya,

    I can't find Permissions under Settings in Teams. There is nothing like that. I have the same problem as the first guy above.

    This is what I sent to MS support, but Teams support is nowhere to be found:

    Hello, my bluetooth earphones/headset work well on my Windows 10 64-bit computer, but when I use Teams (especially when sharing my screen WITH sound) it stops working. Then I have to switch to my camera's microphone. Sometimes I have to disconnect my earphones before I can select the other mic and speakers. Here is the error message below:

    Couldn't share sound

    Go to your device's audio settings and select "Headphones (VXO200 Stereo)".

    In Skype it works fine. However, when I share my sound I can only hear the person on the other side and not the computer sound but the other person can hear both me and the computer sound. Note: Both my microphone and speakers is set to Headset in Skype and Teams.

    Hello Hussein
    I am V. Arya, Independent Advisor, to work with you on this issue.

    1. Open Teams app - Click your picture on top right - Settings - Permissions - Media permission should be ON.
      Also in Devices - Check for Audio Devices - By default, it is properly selected. If not, select it properly. Not having the right microphone / speaker selected is a major cause of this issue.
    2. If above doesn't work, assuming this is Windows 10 (if any other OS, let me know)

    Press Windows key, hold it and press i
    Privacy - Microphone
    Allow apps to access your Microphone - Should be ON
    Choose which Store apps can access your Microphone and Allow desktop apps to access your Microphone - Teams should be ON wherever it appears

    1. Try from Web Teams using Edge or Chrome browser and let me know whether it works or not. This will help me to diagnose where is the issue - https://teams.microsoft.com/

    Please update me with the result. If above doesn't work, I will provide other steps.

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