Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-31T19:22:18+00:00

    I had the same problem with Sony WF500 earbuds until just a few days ago. On October 27, 2022 I did a Windows Update (Windows 10), and it downloaded a new Bluetooth driver. Since then, it's been working.

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  2. Anonymous
    2022-10-27T17:28:31+00:00

    I looked inside the settings.json mentioned here and found an argument that was set to false "enableDeviceSpecificDesktopPreference":false. changing that to true ("enableDeviceSpecificDesktopPreference":true) did the trick for me

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  3. Anonymous
    2022-10-25T14:47:00+00:00

    Interesting! Thanks!

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  4. Anonymous
    2022-10-25T14:30:49+00:00

    Interestingly, I've narrowed down my particular problem to settings.json in %USER_HOME%\AppData\Roaming\Microsoft\Teams\

    If I quit Teams, delete that file and re-start Teams, the problem is gone - until eventually it comes back again.

    The settings.json file appears to mutate quite a bit as I'm using Teams - something happens there that creates the issue for me.

    I've tried to JSON diff a working file with another which introduces the issue, but there are far too many changes to try to isolate a single problem, and one would need a certain understanding of how the contents in this file are structured, maintained and interpreted by Teams

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  5. Anonymous
    2022-10-20T13:59:48+00:00

    I've also got issues with my Audio Technica ATH-M50xBT2 headset. When using the Audio Device (Hands-Free AG Audio) I often get very choppy audio (both what I hear from others, and how others hear me through my headset's mic).

    The issue doesn't seem to affect other apps, or the Web version of Teams.

    I'm on Windows 10 Enterprise 21H2 build 19044.2130.

    Teams 1.5.00.21668 (64-bit).

    I have the Windows Update patch which seems to potentially cause Audio issues https://support.microsoft.com/en-us/topic/august-9-2022-kb5016616-os-builds-19042-1889-19043-1889-and-19044-1889-67412989-3b5f-4443-89b4-f743382ab970

    Since this is a work laptop, I don't have administrator rights and can't install/update drivers or make any changes

    What seems to temporarily solve the issue (it comes back eventually, haven't established a pattern). Is to clear the MS Teams Cache. Basically accessing my Roaming folder %USER_HOME%\AppData\Roaming\Microsoft\Teams\ and delete all the contents therein, after quitting Teams first.

    This is rather annoying and frustrating.

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