Can't see myself on the viewfinder during the call

Anonymous
2020-03-12T20:47:34+00:00

Hi! In Microsoft Teams during the video calls I can't see myself in the viewfinder. Everyone else can see me in the chat but I don't have the little mini video of myself in the corner. Anyone know how to turn it on?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Other

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  1. Anonymous
    2020-04-14T13:24:41+00:00

    We solved the problem uninstalling the integrated camera driver and reinstalling it and restarting the laptop. 

    Be sure to have it because at times the device manager is not able to detect the camera by itself. In this case you have to install the correct driver manually.

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  2. Anonymous
    2020-04-09T20:58:50+00:00

    Could someone from Microsoft please look into this issue.  It clearly is one.  My staff member has just reported that this has started to happen to her now.  At the moment she is the only one in our Teams Tenant has the problem.  People can see her in Teams Meetings which indicates that the camera is on, but she no longer gets the self camera view in the bottom right corner.

    For her, this makes it difficult, especially at the moment with being in Lockdown in New Zealand, for her to work with her young clients (she is a social worker).  She needs to be able to see what she's holding up to show them to make sure it's in view.

    The screen shot I've added show the self viewer working on my laptop.  On hers there is not self view when having meetings.

    We really like using Microsoft Teams  - it has some really awesome features but if this starts to happen to everyone we will have to reconsider our options.

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  3. Anonymous
    2020-04-09T12:29:42+00:00

    Thank you @JB_User1. Yes - I was wondering if it was platform or interface specific. I tried it and same problems: It seems to persist across all the platforms. (Deep sigh).

    I may check some of the config files in c:\Users{Username}\Data\AppData\Roaming\Microsoft\Teams - specifically the settings.json file [[BE CAREFUL HERE]] - just to see if there is a TRUE/FALSE toggle. 

    Be well.

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  4. Anonymous
    2020-04-08T20:46:31+00:00

    Meaning you are accessing your teams meeting by click on the Teams link inside an appointment that you are viewing in Outlook Web?

    I'm doing all three, the thick client, web, and directly accessing the meeting (when I can) using the calendar in MS Teams directly.

    I wish I could pin down the missing self-view to a specific set of circumstances and/or criteria, but this beast is much more elusive.

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  5. Anonymous
    2020-04-08T12:15:36+00:00

    Thank you, JB_User1. BTW - with this problem I am starting from Outlook Web, not the client. And you?

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